Products Returns

 

PRODUCT RETURNS

We're sure you'll be delighted with your new Axiom instrument! But if, for any reason, you are less than satisfied you may return the instrument to us within 14 days of the date of your order for a full refund. Of course, there are a few conditions we need to ask you to observe

  • Item must be in new, resaleable condition with no marks or damage
  • Item must be returned in the original packaging
  • All accessories and manuals must be included
  • Return Freight is to be paid for by the customer
  • Item must be well packed to avoid damage in transit. Any damage incurred will be deducted from the refund

To initiate a return all you need to do is complete our return request form here

 

WARRANTY RETURNS

Axiom products are made to a very high standard and carefully checked prior to shipping.
However, sometimes faults may develop and for this reason we offer a 2 Year Manufacturing Defect Warranty
on all our products. 

Our Warranty covers any fault which can be traced to a fault in the manufacture of the product.
The warranty does not cover faults arising from normal wear and tear, misuse or accidental damage. 
There are some specific exclusions to our Warranty. Full terms of our warranty can be found here

  • If a fault develops within 90 days from date of purchase return freight will be paid by Axiom
  • If a fault develops after 90 days but within 24 months the freight to Axiom is payable by the customer. Axiom will cover the cost of freight back to the customer.
  • Items returned to us for warranty repair will be either repaired or replaced at our discretion.
  • If claiming for damage in transit claim must be made within 7 days of arrival
  • Warranty extends only to the original purchaser. Porof of purchase is required.

To initiate a Warranty Claim please complete our return request form here